-If our SpamAssassin tags a legitimate piece of email with [SPAM], forward that email to support@terranova.net with the word WHITELIST in the Subject field. We will add the email address to SpamAssassin's database as a source not to be tagged as spam. Your help building a database of legitimate subscription services is appreciated.
-If SpamAssassin misses a piece of spam, forward it to support@terranova.net with the word BLACKLIST in the Subject field. Rather than spend your life trying to eliminate spammers, you should wait for muliples of the same spam over days before doing this. SpamAssassin learns and will usually catch the new spammer's trick given time.