Billing Policies
TerraNovaNet ° PO Box 3031 ° Key Largo Florida 33037
Phone 305.453.4011 ° Facsimile 305.451.5991 ° Email Support@TerraNova.Net
Phone 305.453.4011 ° Facsimile 305.451.5991 ° Email Support@TerraNova.Net
A Few Notes about our Billing PoliciesFor dial-up access accounts, your first bill includes a $25 one-time set-up fee, plus a prorated amount for your first month's service, starting on the day you signed up with TerraNovaNet.
All invoices are payable upon receipt and if not paid within 15
days are considered past due.
A service charge of 2% per month will be added to all amounts
billed if not paid within 15 days.
No additional credit will be extended to past due accounts unless
satisfactory arrangements are made with our billing department.
If you plan on being out of the area for more than a month, please give us a call or send an email ahead of time. We'll switch your account to
Inactive status. Then, when you return, all you need to do is give us a call to reactivate. You will not be charged the $25 set-up fee when
you reactive your account. However, if you inactivate after the first of the month, you will be charged for the entire month of service.
Before you go, ask one of our customer service reps how to access your email using our Webmail feature.
If at any time you wish to cancel your service with TerraNovaNet, be sure to contact us by phone, email, snailmail or FAX. You will continue
to be billed for service unless you specifically ask us to cancel your account, even if your account is disabled for nonpayment.
You may switch your billing method at any time. The options available to you include credit card billing (MasterCard, Visa or Discover) or
printed statement. You may also choose monthly, quarterly, bi-annual or annual billing. We do offer a discount for annual billing, so let us
know if this is the method you'd prefer.
1. All invoices are payable upon receipt and if not paid within 15 days are considered past due.
2. A service charge of 2% per month will be added to all amounts billed if not paid within 15 days.
3. No additional credit will be extended to past due accounts unless satisfactory arrangements are made with our credit department.
4. PERSONAL GUARANTEE: If the credit terms customer is a corporation, then those signing this application, whether signing as an officer or not, personally guarantee payment for all services and items purchased with credit terms by the corporation. If the credit terms customer is not a corporation, those signing this application personally guarantee payment for all services and items purchased under the company name on this application.
5. A credit card may be required as a means of guaranteeing payment. TerraNovaNet, Inc. may use this credit card to obtain payment any time that credit terms are exceeded. If you have any questions or concerns, please give us a call at 453-4011, or send an email to billing@terranova.net.
GENERAL TERMS AND CONDITIONS AND PERSONAL GUARANTEE
1. All invoices are payable upon receipt and if not paid within 15 days are considered past due.
2. A service charge of 2% per month will be added to all amounts billed if not paid within 15 days.
3. No additional credit will be extended to past due accounts unless satisfactory arrangements are made with our credit department.
4. PERSONAL GUARANTEE: If the credit terms customer is a corporation, then those signing this application, whether signing as an officer or not, personally guarantee payment for all services and items purchased with credit terms by the corporation. If the credit terms customer is not a corporation, those signing this application personally guarantee payment for all services and items purchased under the company name on this application.
5. A credit card may be required as a means of guaranteeing payment. TerraNovaNet, Inc. may use this credit card to obtain payment any time that credit terms are exceeded. If you have any questions or concerns, please give us a call at 453-4011, or send an email to billing@terranova.net.
Thanks for choosing TerraNovaNet!